Last updated: January 15, 2026
1. Introduction
Urban Cat Café ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or our physical café.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number when you book a visit, make an inquiry, or apply for adoption.
- Adoption Applications: Household information, pet ownership history, and references as part of the adoption process.
- Feedback & Reviews: Any comments, reviews, or feedback you submit through our website or in-person.
Information Collected Automatically
- Website Analytics: Browser type, device type, IP address, pages visited, and time spent on our site.
- Cookies: We use essential cookies to ensure our website functions properly and optional analytics cookies to improve user experience.
3. How We Use Your Information
We use your personal information to:
- Process reservations and booking requests
- Facilitate cat adoption applications
- Respond to your inquiries and provide customer support
- Send you updates about our café, events, and adoptable cats (with your consent)
- Improve our website and services through analytics
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Shelter Partners: If you apply for adoption, relevant information is shared with our partner shelters to process your application.
- Service Providers: Trusted third-party services that help us operate our website and business (e.g., email services, booking platforms).
- Legal Requirements: If required by law, court order, or governmental regulation.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
7. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function; analytics cookies help us understand how visitors use our site.
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us: