Last updated: January 15, 2026
Welcome to Urban Cat Café! To keep our space safe and enjoyable for everyone — including our furry residents — we kindly ask all visitors to follow these guidelines. Thank you for your cooperation! 🐾
🐱 Interacting with Cats
- Be gentle. Always pet cats softly and avoid grabbing, pulling, or holding them against their will.
- Let the cat come to you. If a cat walks away, please don't chase or corner them. They'll come back when they're ready!
- No picking up cats unless a staff member gives you permission. Some cats prefer to stay on the ground.
- No waking sleeping cats. Our cats need their beauty rest — please let them snooze in peace.
- Wash or sanitize your hands before and after interacting with cats.
- Do not feed the cats human food or drinks. Our cats are on carefully managed diets.
👶 Children's Policy
- Children aged 10 and under must be accompanied and supervised by an adult at all times in the cat lounge area.
- Children must be taught gentle handling before interacting with cats.
- We reserve the right to ask anyone to leave the cat lounge if they are not following our guidelines, regardless of age.
☕ Food & Beverage Area
- Food and drinks are ordered and served in the café area.
- Covered beverages may be brought into the cat lounge area. Open food is not permitted in the cat lounge.
- Please let staff know about any allergies when ordering.
📸 Photography
- Photos and videos of our cats are welcome and encouraged! We love when you share your visit.
- No flash photography. Flash can startle and stress our cats.
- Please be respectful of other visitors' privacy and avoid photographing them without consent.
- Tag us on social media! We're @urbancatcafe on all platforms.
🏥 Health & Safety
- Allergies: Our café is a cat environment. If you have severe cat allergies, please consider this before visiting.
- All our cats are vaccinated, spayed/neutered, and regularly checked by our veterinary advisor.
- If you are feeling unwell, we kindly ask that you reschedule your visit.
- In the unlikely event of a scratch or bite, please inform staff immediately. First aid is available on-site.
🐕 Outside Pets
For the safety and comfort of our resident cats, outside pets are not permitted in the café. Service animals are welcome in the café area but may not enter the cat lounge.
⏰ Time Limits
- Cat lounge sessions are typically 60–90 minutes to ensure all visitors have a chance to enjoy the space.
- During busy periods, we may kindly remind you of the session time limit.
- You're always welcome to stay in the café area and order more coffee!
🚫 Behavior Policy
We want everyone to have a wonderful time. Visitors who engage in any of the following may be asked to leave:
- Rough handling or mistreatment of cats
- Disruptive behavior that stresses cats or other visitors
- Ignoring staff instructions regarding cat interaction
- Bringing outside food for the cats
💛 Adoption Guidelines
- If you're interested in adopting a cat, please speak to any staff member.
- The adoption process includes an application, review, and potentially a home suitability discussion.
- Adoption decisions are made jointly with our shelter partners and are final.
- Adopted cats come with vaccinations, microchipping, spay/neuter, and a starter care kit.
- A follow-up check-in is done 2 weeks after adoption to ensure everything is going well.
📞 Questions?
If you have any questions about our guidelines or need special accommodations, please don't hesitate to contact us. Our staff is always happy to help make your visit comfortable and enjoyable.
Thank you for helping us keep Urban Cat Café a safe, happy place for all! 🐱☕💛